Refund policy
Last Updated: [07/07/2026]
We want you to love every purchase from [ZEKKE STORE] , but if something isn't right, we've got your back. This policy outlines how returns and refunds work.
1. Return Eligibility Criteria
To be eligible for a return:
The product must be unused, unwashed, and in its original packaging with all tags intact.
It must be returned within [X DAYS] from the date of delivery.
Proof of purchase (order ID or invoice) is required.
Items must not be marked as "final sale" or "non-returnable" (see Section 6).
2. Return Timeframe
You have [X DAYS] from delivery to initiate a return request via our website or email.
Once approved, you must ship the item back to us within [X] days of approval.
Returns received beyond this window may be declined or subject to a restocking fee.
3. Refund Process and Timing
After we receive and inspect the returned item (typically within 2-3 business days), we will notify you of the approval or rejection.
Approved refunds will be processed to your original payment method (credit card, UPI, bank account, etc.) within [REFUND PROCESSING TIME] (e.g., 5-7 business days).
Depending on your bank or payment provider, it may take additional time for the refund to appear in your statement.
4. Exchange Options
If you prefer an exchange (same product in a different size/color or another product of equal value), please indicate this in your return request.
Exchanges are subject to stock availability. If the desired item is unavailable, we will issue a refund instead.
Exchange shipping costs for the new item are covered by us for defective/wrong items; for size or preference changes, you may bear the return shipping and redelivery charges.
5. Damaged/Defective Product Handling
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at [EMAIL ADDRESS] with photos/videos and your order ID.
We will arrange a reverse pickup (free of cost) or reimburse your return shipping charges.
Replacements or full refunds will be prioritized for such cases, often within [X] business days.
6. Non-Returnable Items
The following items cannot be returned unless they are defective:
Intimate apparel, lingerie, and swimwear (hygiene reasons)
Customized or personalized products
Perishable goods (food, flowers, etc.)
Digital downloads or gift cards
Items marked "Clearance" or "Final Sale" at the time of purchase
7. Return Shipping Costs
For returns due to change of mind or preference, the return shipping cost is borne by you (unless we offer free returns as a promotion).
For returns due to our error (wrong/damaged/defective items), we cover the return shipping cost and will provide a prepaid label or reimburse your courier charges upon submission of receipt.
Original shipping charges (if any) are non-refundable.
8. How to Initiate a Return
Log in to your account or visit our Returns Center.
Enter your order ID and email address.
Select the item(s) and reason for return.
Choose refund or exchange.
Print the return label (if provided) and pack the item securely.
Drop it off at the nearest courier point or schedule a pickup.