Shipping policy
Last Updated: [07/07/2026]
At [ZEKKE STORE] , we want your order to reach you quickly, safely, and with zero hassle. Here's everything you need to know about how we ship.
1. Shipping Methods Available
We partner with trusted courier services like [COURIER NAMES, e.g., Delhivery, Blue Dart, DTDC] to deliver your orders. At checkout, you can choose from:
Standard Shipping (3-7 business days)
Express Shipping (1-3 business days) – where available
Same-Day/Next-Day Delivery – limited to select pin codes
2. Delivery Timeframes
Standard delivery: [X-X BUSINESS DAYS] after dispatch.
Express delivery: [X-X BUSINESS DAYS] after dispatch.
Please note that delivery times are estimates and not guarantees. Remote areas may require additional days.
3. Shipping Costs
Shipping charges are calculated at checkout based on order weight, value, and destination.
Free shipping is automatically applied for orders above ₹[AMOUNT] within India.
For international orders, shipping costs will be displayed before payment and vary by country.
4. Order Processing Time
We process orders [PROCESSING TIME] (e.g., within 1-2 business days) from the time of order confirmation.
Orders placed after [TIME] (e.g., 5 PM) or on weekends/holidays will be processed the next business day.
You will receive a dispatch confirmation email with tracking details once your order leaves our warehouse.
5. Tracking Information
Every order is assigned a unique tracking number, which will be emailed/SMSed to you upon dispatch.
You can track your shipment through our website or directly on the courier partner's portal using this number.
If tracking is not updated for more than [X] days, please contact us – we will investigate immediately.
6. Delivery Issues and Delays
If your package is delayed due to weather, strikes, customs (for international), or courier errors, we will proactively notify you and coordinate with the carrier to expedite.
If a delivery attempt fails, the courier will try again or leave a notice. You can reschedule via the courier's link or contact us.
For lost packages, we will either resend the order or issue a full refund after the courier confirms the loss (usually within [X] days).
7. International Shipping
We ship to select countries outside India. International delivery times typically range from [X-X] business days.
Customs duties, import taxes, and brokerage fees are the responsibility of the recipient and are not included in our shipping charges.
Please check your country's import regulations before ordering, as we cannot be held liable for seized or delayed items.
8. Incorrect Address
Please double-check your shipping address at checkout. If you realize an error, contact us immediately at [zekkecore@gmail.com] . We'll try to update it, but once dispatched, address changes may incur additional fees or be impossible.
Undeliverable packages returned to us will be refunded minus shipping and restocking fees.